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TOC in ICT Service Management

by Michel Stijlen  

The subtitle of this presentation is "Deliver more, faster and more reliable ICT services and projects". Michel shows the buy-in process to implement TOC to ICT Service Management, starting with the objective of an ICT department and then showing the dilema that ICT services face. In this presentation Michel shares the elements (injection, what for and how) of the solution (50% reduction in lead times, properly assign task priorities, aggregation of work) to significantly increase the performance of an ICT department.
Produced by Goldratt Marketing
Duration: 40 min
My playlist
  • TOC Practitioners Alliance
Level of knowledge
  • Advanced
  • Operations/Production
  • Services
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