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Applying TOC to (government) services

by Hans Steenporte  

This presentation shows the elements of TOC that can be applied to specific segments: public services, professional services, IT services, banking/insurance, healthcare services. Hans shows the diferences in terminology between the manufacturing and service environment, and then goes into the specific elements that have to be implemented to significantly improve the service environments in contrast with the traditional "production" ones.
Produced by Goldratt Marketing
Duration: 46 min
My playlist
  • TOC Practitioners Alliance
Level of knowledge
  • Advanced
  • Operations/Production
  • Public sector
  • Services
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