Extreme Makeover Government - Increasing our capacity to do more good
Ken shares his 20 years of experience working in Government with the objective of improving its performance. He starts establishing the need of understanding how the "managers" of Government actually work, if we are to improve their performance. Ken shows how they do not see the overall system, as managers in the private sector do. As such, the things that we take for granted when talking about improvement, are not applicable to Government. After clearly explaining the problem, he shows how the concept of flow provides the direction of the solution, as the means to significantly increase the capacity of Government in an order of magnitude. He explains the source of disfunctionality in Government and how removing it enables implementation of the solution.
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