This is an individual chapter of Theory of Constraints Handbook. The purpose of this chapter is to use TOC thinking to solve the core problem in complex organizational systems.
The process includes a step that might involve redefining the system to make it simpler and more manageable. Three complex systems are used as case studies including two manufacturing and one non-profit.
James F. Cox III, Ph.D, CFPIM, CIRM, holds TOCICO certifications in all disciplines. He is a Jonah's Jonah, Professor Emeritus, and was the Robert O. Arnold Professor of Business in the Terry College of Business at the University of Georgia. Dr. Cox has written three books on TOC.
John Schleier holds TOCICO certifications in all disciplines. He was President and Chief Operating Officer of the Mortgage Services Division of Alltel, Inc., Executive Vice President of Computer Power, Inc., and Director of Office Systems and Data Delivery for IBM.
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