This is an individual chapter of Theory of Constraints Handbook. Chapter Purpose: To provide a deeper understanding of the TOC systematic buy-in process to overcome resistance to change. We often find out that even great solutions do not sell themselves. If we want to get the full collaboration needed for a successful implementation, we better do a good job in buying people in.
The chapter examines the different objections that people raise to a suggested change and views them as layers that should be peeled in an orderly manner. Better understanding of the layers of resistance to change may help us plan how to present changes in a way that promotes consensus, as well as enhance our ability to address objections whenever we encounter them.
James F. Cox III, Ph.D, CFPIM, CIRM, holds TOCICO certifications in all disciplines. He is a Jonah's Jonah, Professor Emeritus, and was the Robert O. Arnold Professor of Business in the Terry College of Business at the University of Georgia. Dr. Cox has written three books on TOC.
John Schleier holds TOCICO certifications in all disciplines. He was President and Chief Operating Officer of the Mortgage Services Division of Alltel, Inc., Executive Vice President of Computer Power, Inc., and Director of Office Systems and Data Delivery for IBM.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, or loaned to third parties!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions, please feel free to call or email us.