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TOC in ICT Service Management

Level of TOC knowledge: Advanced
Implementation Learnings for:
Operations/Production
Industry: Services

Description:

The subtitle of this presentation is "Deliver more, faster and more reliable ICT services and projects". Michel shows the buy-in process to implement TOC to ICT Service Management, starting with the objective of an ICT department and then showing the dilema that ICT services face. In this presentation Michel shares the elements (injection, what for and how) of the solution (50% reduction in lead times, properly assign task priorities, aggregation of work) to significantly increase the performance of an ICT department.

Length: Full Video: 40min; Free excerpt: 5min
Language: English
Year: 2013
Format: OnDemand internet video streaming, Download



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Language:
| English |
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Language:
| English |
Your current connection speed: n/a
| Autoadjust to current | Slow |
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