Quantifying Throughput in Public Sector Organizations
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Quantifying Throughput in Public Sector Organizations
by
Richard A. Reid
Thomas E. Shoemaker
This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health services where financial measures are inappropriate.
© TOCICO - Produced by Goldratt Marketing
Duration: 63 min
My playlist
Event
- TOCICO
Level of
knowledge
- Intermediate
- Advanced
Topics:
- Thinking Processes
TOC Applications:
- Thinking Processes
Industries:
- Public sector
- Services
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