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Improving performance in the Government Sector with TOC Thinking Processes (Managing change in the Government Sector: A TOC application)

Level of TOC knowledge: Intermediate
TOC Application, Case study, Implementation Learnings for:
Finance and Measurements, Thinking Processes
TOC Applications: Throughput Accounting, Thinking Processes, Five Focusing Steps
Industry: Public sector

Description:

Case study applying TOC TP in a municipal water department, where the core conflict was on dedicating more human resources to repair work or saving through improvement of work processes. A strategic injection involved expanding capacity through use of non-traditional resources. This injection was logically validated with an FRT.  Presented at the TOCICO Conference 2004.

Length: Full Video: 46min; Free excerpt: 5min
Language: English
Format: DVD, OnDemand internet video streaming, Download



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