Charlene, as an experienced TOC Professional in the field of accounting, goes through the history of accounting, clearly shows in detail the assumptions under which it has evolved, and the changes that throughput accounting is bringing to the manager ...

Henning presents the basic concepts of Dynamic Buffer Management (DBM), followed by an advanced facilitated discussion of this topic, specifically: for what purpose do we need it? how does it work? under what conditions does a generic solution work a ...

This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

Phil shares what went well and what went wrong on 5 of the most recent implementations he has been involved in. For each case he provides a summary of lessons learned and places a significant focus on what has helped (and not) to get buy-in to implem ...

For TOC applications such as Critical Chain to become permanent in an organization, it is not sufficient to train new behaviors and practices. Locking in the gains requires a deep understanding of why behaviors and practices must change — the minds ...

Owens Illinios presents how they dealt with their critical chain implementation when large emergency projects were added to their current project load. Due to that, implementation rules were violated and performance dropped. Using an "intervention" a ...