This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

Dr. Goldratt provides clarity to the various applications of the Theory of Constraints to production environments. He shows the reason for the differences behind the concepts of Drum-Buffer-Rope (DBR), Simplified Drum-Buffer-Rope (SDBR), Make to Orde ...

This session explains the concept and strategy for the Sales Constraint Solution and how to develop and launch a compelling Offer.

The last part of Eli Goldratt's Upgrade Session closes the two day session and presents the foreword of the never to be published book by Eliyahu M. Goldratt on "The Science of Management".

Understanding the inner logic of the business-to-business sales process. Agenda includes: Profile of the right businesses, Business results premise, Buying influences, Universal buying cycle, Strategy for launching the offer, Winning the sale, and a ...

The subtitle of this presentation is "Deliver more, faster and more reliable ICT services and projects". Michel shows the buy-in process to implement TOC to ICT Service Management, starting with the objective of an ICT department and then s ...