This presentation starts by showing that SAP is much more than an ERP System. SAP Buisiness Transformation Services aims to ensure that SAP customers benefit from SAP, not just to RUN their businesses, but also to GROW and TRANSFORM their business ...

This presentation draws on the experience of self started work on TOC to facilitate workshops and consultant supported implementation of TOC concepts at companies in India and Europe. The paper takes lessons from success, failures and delays in imple ...

This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

In this last session of the program, Dr. Eliyahu M. Goldratt goes into: The company is able to provide excellent availability Sales process design Providing superior service to clients Expanding business Monitoring capacity Supporting new exp ...

Getting buy-in to change is not easy, and it is even more difficult when the change is a paradigm shift. This presentation gives insight into using TOC/TP in the process of analyzing the situation, devising the solution and effectively communicate ...

Lufthansa Technik AERO Alzey (LTAA) is one of the leading independent service providers for turboprop and turbofan engines. In this challenging and competitive industry, LTAA needed a flexible production model to satisfy different customer needs. Tho ...